Return & Exchange Policy

This page describes return and exchange terms for online orders placed on karsoklima.com. The policy applies to customers in Cyprus.

Summary

• Returns: Accepted for both defective and non-defective products.
• Exchanges: Accepted.
• Product condition: Only new, unused and uninstalled products may be returned.
• Return window: Return request must be made within 14 days of delivery.
• Return method: At delivery point (on delivery) or in store (Kyrenia office).
• Restocking fee: EUR 100 restocking fee applies to returns.
• Refund processing: Refund is processed within 7 days after approval.

Return conditions

• Product must be in original packaging with all accessories and documents.
• Order number, invoice or delivery proof must be provided.
• Installed, commissioned or used products are not eligible (warranty faults are handled separately).
• Defective products must also be reported within 14 days; return or exchange is approved after inspection.

How to request a return or exchange

Contact us with your order number. After approval we will confirm the delivery point or store address.

• Phone / WhatsApp: +90 533 865 34 32
• Email: info@karsoklima.com
• Store: Atatürk Caddesi No:8, Kyrenia / TRNC

Refunds

Approved refunds are processed within 7 days to the original payment method (cash or card on delivery). The EUR 100 restocking fee is deducted from the refund amount.